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Eastern Africa: technology aids isolated refugees
October 20, 2011

Eastern Africa: technology aids isolated refugees
Students in the Jesuit Commons-Higher Education at the Margins class at Kakuma Refugee Camp in Kenya. (Jesuit Refugee Service/USA)
As explained by Vincent, 31-year-old Congolese student in Dzaleka, "This education remains a great opportunity for me to help and assist different people from different communities."

by Petra Dankova and Clotilde Giner

(Oxford, England) October 20, 2011 — The lack of higher education opportunities for refugees, many of whom flee before being able to complete their education, is a widely acknowledged problem.

Taking advantage of new computer technologies and improved internet connectivity across Africa, the Jesuit Refugee Service’s initiative Jesuit Commons-Higher Education at the Margins (JC-HEM) has since 2010 piloted access to tertiary education in refugee settings, linking university teachers in the U.S. with students in refugee camps in Kakuma in Kenya and Dzaleka in Malawi.1 JC-HEM enables refugees to study, in English, for a Diploma in Liberal Studies via the internet.

Approximately 30 students a year enroll in each of these online learning programs. The principle is simple: volunteer university teaching staff from several Jesuit universities in the U.S. act as instructors for the students, providing online advice to help with coursework and grading assignments. The American system of credits gets around the problem of 'permanent temporariness' that refugees face. For every eight-week course, students get credits that can be transferred to other universities.

The technology

Each site is equipped with a computer lab and internet connectivity, and supported by a resident IT officer (drawn from the program's staff) and a refugee IT assistant. It is a daily challenge to ensure smooth operation without power cuts due to technical problems or breakages but initial procurement of computer equipment included purchase of spare units in order to help deal with this reality.

In Kakuma a reliable internet connection is provided by WiMAX2 from a local Kenyan provider; this is cheaper than satellite, previously the only solution available in such remote locations. Kakuma refugee camp is located in a semi-arid area of northwestern Kenya, approximately 60 miles south of the Sudanese border. Temperatures range from 86 to more than 100 degrees F. and dust storms are common. To protect the equipment, computer labs need glass windows (uncommon by local standards) and air conditioners to regulate the temperature in the computer and server rooms.

In Dzaleka a system of solar panels was installed to provide a constant renewable energy supply but this was unfortunately damaged by a power surge. Without local technical expertise on solar power, the damaged piece had to be sent to South Africa for repairs and the program had no reliable source of electricity for more than two months.

Organizations interested in setting up a similar program should be aware of the investment required by online learning initiatives. Modern computers and secure buildings, a constant supply of electricity and fast internet are all essential requirements, as is appropriate technical expertise in country.

"This always reminds me that I am still in the camp where things cannot be totally changed overnight," said Maurice, a 35-year old student in Dzaleka, from the Democratic Republic of the Congo (DRC).

In Dzaleka a small internet cafe with 12 computers is meant to cater for the needs of more than 14,000 refugees. Some are lucky enough to have an internet-enabled mobile phone, but calling from a mobile phone is very expensive and the network is slow and frequently not available.

"The lack of access to the internet has confined refugees to the Neolithic age while the rest of the world lives in the internet era," said Paul, a 45-year old student in Dzaleka, from Rwanda.

Required readings and videotaped lectures are downloaded to a local server during low traffic times, mostly at night. Students can also search the internet or use Regis University's online library for research, and communicate with their teachers. Because there are no scheduled lecture times and students can access study materials at their convenience, students have more flexibility and are better able to juggle their academic responsibilities with volunteer work within the camp, their family duties and the often all-consuming effort of daily life in a refugee camp.


The majority of students in the program had rarely used computers or the internet regularly before enrolling for the online diploma. Despite a ‘bridge course' at the beginning of the program designed to give students basic computer skills while also improving their English language and academic writing skills,  the learning curve for students during the course of the diploma was particularly steep. Students have had to familiarize themselves with online interfaces; their difficulties highlighted the need for an on-site tutor The experiences so far show the importance of gaining solid computer skills before embarking on teaching of other content.

"I found myself in trouble using [these programs] at first. I didn't know where to find my feedback, where to write an email or where to send my work. Those kind of things needed someone to be there and show me where to click," said Jean-Marc, a 23-year-old student in Dzaleka, from DRC.

JC-HEM students only had experience of face-to-face teaching before joining the program. Incoming students were concerned about whether this was ‘real' education and how relationships could be built without physical interaction. Surprisingly, after the first few months of instruction, feedback indicated that one of the most valued features of the experience so far was the ability to build relationships online both with the teachers and other students.

"I am surprised that I feel I know some of these people from the internet better than I know my neighbors in the community," said Yusuf, a 24-year-old Somali Diploma student in Kakuma.

Students all praise their online instructors for "making a real effort to understand difficulties students may be having with their work." From the experience of the first cohort, it seems that it is important to exchange information, photographs and videos to help both students and teachers understand each other's environment.

After these first courses, it has become obvious that it is not only the students who benefit. Some of the teachers observed that teaching the refugees has changed their way of looking at certain texts and topics and has challenged them to adapt the curriculum to the particular experiences and learning interests of refugee students, who draw on life experiences which are very different from students who typically enroll on such online programs in the U.S. Teachers reported that these experiences will influence the way they teach their American students too.

Future programs

Students in Dzaleka report increased self-esteem and energy levels, and also that "use of the internet allowed us to increase our status in refugee society" (Joel, 40-year old Rwandese student in Dzaleka). An over-arching feature of the JC-HEM program is the focus on using education to benefit both the students and their communities. 

As explained by Vincent, 31-year-old Congolese student in Dzaleka, "This education remains a great opportunity for me to help and assist different people from different communities." Those involved in the program are currently looking at ways to enable students to give something back to the community, such as tutoring secondary school students and helping computer students to use the internet.

Online higher education programs aim to empower refugees who have been placed at the margins by virtue of their exile. It is therefore crucial to ensure that refugee women take part fully in online learning initiatives. Only two students out of 30 in Dzaleka and seven out of 35 in Kakuma currently enrolled in the Diploma program are women. For the next intake, program staff are working to reach more women; getting more women involved in higher education programs requires assuring access to crèche services for young mothers, as well as organizing awareness-raising events targeting women.

The use of technology to bring tertiary education to refugee camps is not a solution to protracted refugee situations but is nevertheless a welcome tool to assist refugees in continued education and development of their human potential in exile.

Petra Dankova was until July 2011 Assistant Project Director and JC-HEM Coordinator in Kakuma refugee camp, Kenya. Clotilde Giner is JRS Project Director and JC-HEM Coordinator in Dzaleka camp, Malawi. Students' quotes relating to Dzaleka are based on essays written by 27 students enrolled in the program. The names of students have been changed.

1 A similar program for urban refugees is underway in Aleppo in Syria.

2 WiMAX (Worldwide Interoperability for Microwave Access) is a wireless broadband access technology that provides fixed and mobile internet access.

This article was first published in the October edition (number 38) of Forced Migration Review, published by the Refugee Studies Centre of the Oxford Department of International Development, University of Oxford.

Also Read: Pioneering a new approach to higher ed in Kenya

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